Shipping Policy

Last updated: [DATE OF PUBLICATION]

Where we ship

We ship within the United States only, to the practice or laboratory address on your verified account. We do not ship internationally, to freight forwarders, or to residential addresses that are not on file as a practice address.

How orders work

Orders placed through the portal are order requests. We confirm availability and lot number for each item, then issue an invoice or ACH authorization. Orders ship after payment is confirmed, normally within two business days.

Carrier and tracking

Orders ship by tracked carrier in protective packaging. A tracking number is emailed when the order leaves our facility. A signature may be required on delivery.

On receipt

Store products refrigerated at 2–8 °C (36–46 °F) on arrival, as marked on the label. Check the lot number on each vial against its Certificate of Analysis, available in your account or at verovabio.com/verify.

Damaged, incorrect or short shipments

Contact info@verovabio.com within seven days of delivery with your order number and a photo of the shipment. We will replace or credit the affected items.

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