Privacy Policy
Last updated: [DATE OF PUBLICATION]
[LEGAL NAME] ("Verova", "we", "us") operates verovabio.com. This policy explains what we collect, why, and what we never do with it.
What we collect
- Information you give us: name, business or laboratory name, email address, postal or shipping address, telephone number, and details of your order or enquiry.
- Payment information: processed by our payment provider. We do not store full card numbers.
- Information collected automatically: IP address, browser type, pages visited and referring page, used to keep the site working and secure.
Why we use it
To fulfil and ship orders, to issue Certificates of Analysis, to answer enquiries, to meet our record-keeping and legal obligations, and to protect the site against fraud and abuse.
Text messages
If you give us your telephone number and tick the consent box, we may send you text messages about your order, shipment and account. Message and data rates may apply. Message frequency may vary. Reply STOP at any time to opt out; reply HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes.
Who we share information with
Only the service providers we need to operate: payment processing, shipping and courier services, cold-chain logistics, email and text message delivery, and website hosting. They may use your information only to perform that service for us. We also disclose information where the law requires it.
How long we keep it
Order and Certificate of Analysis records are kept for seven years to meet quality and tax record-keeping obligations. Enquiries that do not become orders are kept for two years. You may ask us to delete information we are not legally required to keep.
Your choices
You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email [CONTACT EMAIL] and we will respond within thirty days. To stop text messages, reply STOP. To stop emails, use the unsubscribe link.
Children
This site is intended for qualified professional and research purchasers and is not directed to anyone under 18. We do not knowingly collect information from children.
Security
We use encrypted connections and restrict access to order information to the people who need it. No system is perfectly secure, so we cannot guarantee absolute security.
Changes
We will update the date at the top of this page when this policy changes.
Contact us
[LEGAL NAME][POSTAL ADDRESS]
[CONTACT PHONE]
[CONTACT EMAIL]